Which didnвЂ™t happen, there was no communication. At this point in time, I was unhappy with how carvana was handling my sale and I did let know the rep that this is a frustrating issue as I had already made a new car purchase which was pending final payment dependent on Caravana paying me for the sale, which I communicated to the rep and the rep promised to keep me informed as soon as the check was shipped on Monday.

A rep provided me with the FedEx tracking number, which I immediately used to track and I see the check wasnвЂ™t even shipped, which I mentioned to the rep and she promised that the check will be shipped and I will be receiving it by Tuesday morning for sure.

On Saturday morning, I donвЂ™t receive the check, as it was a weekend, I gave carvana the benefit of doubt and thought the check will be delivered by Monday.Дўnd Instance of Customer Support Interaction (August 10th 2020, Monday): As I had not received the check until afternoon on Monday, I gave carvana support another call (was put on hold for 30 mins) later in the day asking for the tracking number for the overnight shipping. When I asked him about the incorrect name, he told me to reach out to customer support.ДЎst Instance of Customer Support Interaction (August 7th 2020, Friday): After waiting for 45 mins on the call, A customer care rep by the name Branden helped me address the incorrect name and promised me a new check with the correct name and the check will be overnighted and I will be receiving by 10:30 AM on Saturday morning (). Of course), instead of my legal name, John Smith (same as in the Vehicle Title). When the Carvana advocate picked up my car, he handed me a check (Check #1234) with incorrect name on it, that is John Doe (name changes.

I sold my car on and the car was picked up on. My experience with carvana has been nothing but a stressful 17 days and still not resolved.ДЄnd, I havenвЂ™t been completely paid for my sale yet, talking to a law firm to file a lawsuit now and reporting my car stolen.

Cavana vs logoist